Terms & Conditions

General

Art of Brilliance Ltd is committed to protecting your privacy. It is very important to us and we respect anyone's concerns about maintaining it. This statement tells you how and why we use your information.

Cookies

A cookie is a very small text file that is placed on your hard drive by the server of a web page you visit. It is an individual label, which identifies you as a visitor - it cannot deliver viruses.

Some of our cookies are generated automatically by the software we used to create parts of the site. Others are simply used to save time by automatically filling in any forms that you have already filled in. If you want to change any details you can simply type over any text. In the future, we may use cookie files to help personalise the site and help you experience it in the way that suits you best.

Art of Brilliance Ltd may gather the following information in aggregate for: browser type (e.g. Internet Explorer, Netscape Navigator), operating system (e.g. Windows, MacOS, Linux), IP address, and Internet domain (e.g. Demon, AOL). This is to provide numbers of people visiting the site.

Your choice

Certain portions of our Site require you to register before you can access them. We will use the information you provide to fulfil your enquiry.

Registration is entirely voluntary. However if you do not wish to register, you will be unable to access these restricted areas.

Links

Art of Brilliance Ltd is not responsible for the privacy practices or the content of any other websites linked to this site. If you have followed a link from the Site to another website you may be supplying information to a third party yourself.

Data protection

Art of Brilliance Ltd does not sell, trade or rent your personal information to others. This information will not be disclosed to any third party without your consent unless required by law.

The Data Protection Act allows you to have access to information held about you and, where appropriate, to have it corrected or deleted. There is a maximum charge of £10 for providing a copy. Visitors to our website responding to advertisements should satisfy themselves that they know how their personal information will be used.

Open programmes

Confirmation of Booking
We will confirm your Booking by email and ask for payment either by cheque or bank transfer. If you require, we will send you or your organisation an invoice
Payment
The fees for the training are due 7 days before the day of the training. If the fees are not received on this due date we reserve the right to allocate the place to another delegate.
Cancellations and refunds
We regret that we can only accept cancellation of booked training with the following charges:-
Cancellations more than 28 days from training: a full refund can be given. Within 28 days of the training: 50% refund. Cancellation within 14 days of the training: no refund.
Postponement
If a delegate is unable to attend a booked and paid for open training programme we will accept a substitute delegate.
If we have to postpone an open training programme we will inform you in writing of an alternative date as soon as possible. If the alternative date is not convenient we will give a full refund of any fees paid.

In-company training

Confirmation of Booking
We will confirm your Booking by email when we have agreed the dates for the training.
Payment
We will invoice at the end of the month in which the training took place
Cancellation
We regret that we can only accept cancellation of booked training with the following charges:-
After the confirmation of a booking but more than 28 days from the first day of training, a fee of 25% of the training fee is payable.
Within 28 days of the first day of training 50% of the training fee is payable. Within 14 days of the first day of the training, no refund. This reflects the fact that it is unlikely that other work can be sought at such short notice
All cancellations must be in writing and become effective only on the day received at our office.
Postponement
If the days booked for training are postponed the fees will be due on the original first day of training.
All postponements must be in writing and become effective only on the day received at our offices.
In the unlikely event that we have to postpone a training date we will inform you in writing of an alternative date as soon as possible.

Can I return my item for an exchange?

We are happy to refund unwanted items that are returned to us within 21 days, provided they are in perfect condition. Please send the items to the address below. If you have any concerns about the returns process, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Art of Brilliance Ltd, Kings Newton Fields, Melbourne, Derbyshire, DE73 8DD, UK

How can I return an incorrect, faulty or damaged item?

Should you receive any items that you did not order, or that prove to be faulty, please email us ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to obtain information on how to return.

Dispatch and Delivery

If the item is in stock, our aim is to dispatch the order within 2 days of placing it. Postage is free to UK locations using second class Royal Mail. For all other destinations, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for information.

If the item is out of stock we will email an estimated postage date. For out of stock items, you have the right to cancel the order at any time prior to dispatch. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information or to track your order.