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This workshop can be delivered in person, or virtually using Zoom, MS Teams or other video conferencing tools!

They’re talking about you!

We’ve all heard of paranoia; the whispering behind your back. But what about the opposite – pronoia – when people are saying wonderful things about you behind your back?

Customer pronoia is a magical thing. Raving fans are the key to organisational growth.

The starting point is to create staff with the WOW-FACTOR. This session provides the ‘how?’

The solution

Customers have always talked. Nowadays that chatter has shifted on-line with Twitter, Trip Advisor and Facebook turning everyone into a critic. The customer service ante has been well and truly upped!

Exceeding customer expectations ONCE is easy. But having raised the bar, exceeding them again and again becomes more challenging.  This requires staff to have an inner desire to go the extra mile. ‘World Class’ is not something you can command.

It’s about hearts and minds – creating a culture where pronoia is the absolute aim.

This workshop is flexible enough to be designed around organisational needs. It includes elements of positive psychology, high performance teams, emotional intelligence and customer service as appropriate.

The content is flexible but the aim steadfast; to generate customer loyalty and a ‘customer fan base’ who will brag about how good you are.

How can this workshop be delivered?

Delivered live online with our video webinars

We'll host your staff online and deliver your training virtually using tools like Zoom, Microsoft Teams, Skype, Citrix etc.

Our content is delivered with just as much enthusiasm and humour as in-person workshops, our webinars are great for large audiences and the perfect solution to the "New Normal".

Studio recorded video presentation

We'll get dressed up and head into our studio to professionally record our training for you as an on demand video.

We'll edit it with all the bells and whistles, then send it over to you to host on your intranet or share with your staff.

Works great with multiple videos and gives you a library of wellbeing resources for the future.

In person at your premises or training venue

We can deliver our training as a half or full day workshop/keynote to an audience at your workplace or training venue.

Great for interaction and has the best impact.

We deliver worldwide so can cater for any location

*Due to the ongoing Covid-19 pandemic, we're taking bookings for 2020, 2021 and beyond, but we're doing things differently - get in touch to find out how.

Part of a Wellbeing partnership

We can partner up with you to deliver a host of workshops, training and coaching in various ways to help transform your organisation.

This is a long term relationship where we'll deliver multiple workshops, videos and training resources to help your organisation become and STAY Brilliant.

Book this workshop